Last reviewed: 20 September 2026
Tell us what went wrong
We want concerns to be raised clearly and without pressure. Contact us using the confirmed details on our contact page. Describe what happened, when it happened, any relevant correspondence and the outcome you would like.
Please include only information needed to explain the issue. Do not send unnecessary financial, medical or third-party personal information.
What happens next
The business will review the concern and relevant records, clarify anything that is unclear and explain its response and any proposed remedy. Ask for the expected response date when the complaint is acknowledged. No unconfirmed response window is promised on this website.
If you remain unhappy
Explain which parts of the response remain unresolved and request a further review. You may also seek independent advice. Data-protection concerns can be raised with the Information Commissioner’s Office.
This website does not claim membership of a redress scheme unless verified membership details are shown. Any applicable independent escalation route must be confirmed by the business; do not assume a scheme has jurisdiction from a logo or a general industry reference.
Before the enquiry service opens
The legal business identity, complaints contact and any applicable external redress arrangements must be confirmed before public launch. The connected property form is for property enquiries; a dedicated complaints contact still needs to be supplied.